Cancelling a Subscription
First you must click the Account tab top right of your screen
![](https://storage.crisp.chat/users/helpdesk/website/226d5e0eb40d5c00/image_1mjjkoc.png)
Then click Manage
![](https://storage.crisp.chat/users/helpdesk/website/226d5e0eb40d5c00/image_15uq04u.png)
Once you are on the Manage account page please click Manage Subscription
![](https://storage.crisp.chat/users/helpdesk/website/226d5e0eb40d5c00/image_1iw8ymk.png)
Please enter the email address associated with this account then press continue
![](https://storage.crisp.chat/users/helpdesk/website/226d5e0eb40d5c00/image_1khkei5.png)
An email was sent with instructions for accessing your account.
Please visit your email and click the - Click here to manage your orders. link
![](https://storage.crisp.chat/users/helpdesk/website/226d5e0eb40d5c00/image_8vrrv5.png)
Now please click subscriptions
![](https://storage.crisp.chat/users/helpdesk/website/226d5e0eb40d5c00/image_1eo3baa.png)
If you have a activate subscription you will then be given the option to cancel it.
![](https://storage.crisp.chat/users/helpdesk/website/226d5e0eb40d5c00/image_1mjjkoc.png)
Then click Manage
![](https://storage.crisp.chat/users/helpdesk/website/226d5e0eb40d5c00/image_15uq04u.png)
Once you are on the Manage account page please click Manage Subscription
![](https://storage.crisp.chat/users/helpdesk/website/226d5e0eb40d5c00/image_1iw8ymk.png)
Please enter the email address associated with this account then press continue
![](https://storage.crisp.chat/users/helpdesk/website/226d5e0eb40d5c00/image_1khkei5.png)
An email was sent with instructions for accessing your account.
Please visit your email and click the - Click here to manage your orders. link
![](https://storage.crisp.chat/users/helpdesk/website/226d5e0eb40d5c00/image_8vrrv5.png)
Now please click subscriptions
![](https://storage.crisp.chat/users/helpdesk/website/226d5e0eb40d5c00/image_1eo3baa.png)
If you have a activate subscription you will then be given the option to cancel it.
Updated on: 05/07/2021
Thank you!